Legal

Privacy Policy

Effective date: January 1, 2026  |  Last updated: June 2, 2026

1. Introduction

InfraPulse, Inc. ("Company," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with our practices, please do not use our services.

2. Information We Collect

We collect information in various ways, including:

  • Account Information: When you create an account or subscribe to InfraPulse, we collect your name, email address, company name, phone number, billing address, and payment information.
  • Infrastructure Data: InfraPulse collects device discovery snapshots, network topology data, hardware specifications, software inventory, and usage metrics from your infrastructure via authorized API connections or agents.
  • Usage Data: We automatically collect information about your interactions with our platform, including login activity, pages visited, features used, and timestamps.
  • Technical Data: We collect IP addresses, browser types, operating systems, referral URLs, and device identifiers to ensure service functionality and security.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze site traffic.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the InfraPulse platform and services
  • Process transactions and send transactional communications
  • Create and manage your account and send account-related notices
  • Generate analytics, reports, and capacity planning insights
  • Detect, prevent, and address fraud, abuse, and security incidents
  • Comply with legal obligations and defend our rights
  • Send promotional communications (with your consent or as permitted by law)
  • Improve our services based on usage patterns and feedback

4. Legal Basis for Processing (GDPR)

For users in the European Union and other jurisdictions with data protection laws, we process personal data on the following legal bases:

  • Contract Performance: Processing necessary to provide the InfraPulse service you've requested
  • Legitimate Interests: To analyze usage patterns, improve security, and enhance our platform
  • Legal Compliance: To comply with applicable laws and regulatory obligations
  • Consent: For marketing communications and non-essential cookies

5. Data Sharing and Third Parties

We do not sell your personal information. However, we may share information with:

  • Service Providers: Cloud hosting providers, payment processors, analytics vendors, and support platforms that assist in operating InfraPulse
  • HR System Integrations: When you authorize integration with Workday, SuccessFactors, or similar HRIS platforms
  • Legal Compliance: When required by law, court order, or government authority
  • Business Transfers: In connection with merger, acquisition, or sale of assets (with appropriate safeguards)

All service providers are contractually obligated to maintain confidentiality and use data only for the purposes we specify.

6. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. Infrastructure snapshot data is retained according to your subscription plan's retention settings. You may request deletion of your account and associated data at any time, subject to legal retention requirements. Certain transaction records may be retained for accounting and compliance purposes for up to 7 years.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.2+), encryption at rest, regular security audits, and access controls. However, no security system is impenetrable. We cannot guarantee absolute security of your information. We recommend using strong passwords and enabling multi-factor authentication on your InfraPulse account.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request your data in a structured, commonly-used format
  • Opt-Out: Opt out of marketing communications and non-essential cookies
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact [email protected] with "PRIVACY REQUEST" in the subject line.

9. Cookies and Tracking Technologies

InfraPulse uses cookies for essential functionality, analytics, and personalization. Essential cookies cannot be disabled. You may opt out of analytics and marketing cookies through our Cookie Policy or cookie banner. Third-party analytics services (such as Google Analytics) may also collect data. Refer to their privacy policies for details.

10. Children's Privacy

InfraPulse is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information and terminate the child's account immediately. For users between 13-18, we provide additional privacy protections as required by law.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in the United States and other countries where we operate. These countries may have data protection laws that differ from your home country. By using InfraPulse, you consent to such transfers. We implement Standard Contractual Clauses and other safeguards to protect international data transfers.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of sale/sharing of personal information. InfraPulse does not sell personal information as defined by CCPA. Contact [email protected] to exercise your California privacy rights.

13. Contact Us

Email: [email protected]
Mailing Address: InfraPulse, Inc., 525 Market St, San Francisco, CA 94105
Phone: +1-415-555-0198

If you have concerns about our privacy practices, you also have the right to file a complaint with your local data protection authority.

14. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of material changes via email or by posting an updated policy on our website with a revised "Last Updated" date. Your continued use of InfraPulse constitutes acceptance of the updated policy.